Introduction
Welcome to KESS, a product of Peppercake ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our salon booking and management system.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for a KESS account
- Set up your salon profile
- Make or manage bookings
- Contact our customer support
- Fill out forms on our website
This information may include:
- Name and contact information (email address, phone number)
- Business information (salon name, ABN, business address)
- Payment information (processed securely through third-party payment processors)
- Profile information (logo, brand colors, preferences)
- Booking and appointment details
Automatically Collected Information
When you access KESS, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve KESS services
- Process your bookings and transactions
- Send you service-related communications (booking confirmations, reminders)
- Provide customer support
- Analyze usage patterns and optimize our services
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Send marketing communications (with your consent)
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf, such as payment processing, email delivery, and hosting services.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing activities
- Opt-out of marketing communications
- Export your data
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your information within a reasonable timeframe.
Children's Privacy
KESS is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of KESS after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Peppercake
Through our Contact Page
Consent
By using KESS, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.